Terms and Conditions

Store name: Headofwonder.com
Sole proprietor: Dominik Kosorín
Registered office: Nademlejnská 1088/18, 198 00, Prague 9 – Hloubětín, Czech Republic
Company ID: 06776574
Email: info@headofwonder.com

Phone: +420 703 664 699

for the sale of goods through the online shop located at www.headofwonder.com

1. Basic provisions

By placing a binding order in the e-shop www.headofwonder.com, operated by sole proprietor Dominik Kosorín with registered office at Nademlejnská 1088/18, 198 00, Prague 9 – Hloubětín, ID No.: 06776574, the buyer (consumer) confirms that they agree to these Terms and Conditions for the supply of goods.

The relationship between the buyer and the seller is governed by these Terms and Conditions, which are binding for both parties. These Terms and Conditions specify and clarify the rights and obligations of the seller and the buyer. All contractual relationships are concluded in accordance with the laws of the Czech Republic.

Before submitting the order, the buyer is sufficiently informed about the possibility of reviewing these Terms and Conditions and the Complaints Procedure.

2. Customer account

By registering in the online shop, the buyer may access their customer account and order goods from it. Ordering is also possible without registration.

The buyer must provide accurate and truthful information when registering and ordering. Any changes must be updated. The seller assumes that the information provided is correct.

Access to the account is secured by a username and password. The buyer must keep this confidential. The seller is not liable for misuse of the account by third parties.

The buyer is not allowed to provide access to their account to third parties.

The seller may cancel an account, in particular if it has not been used for a long time or if the buyer has breached obligations arising from the purchase contract or these Terms and Conditions.

The buyer acknowledges that the account may not always be available due to necessary maintenance of the seller’s or third parties’ hardware and software.

3. Ordering goods

The buyer agrees to the use of remote communication when concluding a purchase contract. Any related costs (internet, telephone) are borne by the buyer.

The subject of the contract is only the goods specified in the order. A valid order requires truthful completion of all required details in the order form. The order is considered a proposal for a purchase contract; the contract itself is concluded once the seller confirms the order. At this moment, mutual rights and obligations arise.

Offers and prices remain valid as long as displayed on the shop website. The seller may, depending on the nature of the order (quantity, price, shipping costs), request additional confirmation (e.g. in writing or by phone).

The seller is not obliged to conclude a purchase contract, especially with persons who have previously materially breached a purchase contract or these Terms and Conditions.

The contract and these Terms and Conditions are executed in Czech.

For any questions, please contact us at info@headofwonder.com.

4. Order confirmation

Orders are received immediately. You will receive an email confirmation to the address provided in your order. You will also be informed by email about the progress and shipment of your order.

If there are any issues, we will contact you directly.

5. Payment and delivery of goods

Payment is accepted online by card.

We use Zásilkovna for shipping.

When receiving goods from the carrier, the buyer must check the integrity of the packaging and immediately notify the carrier of any defects. If the packaging shows signs of tampering, the buyer is not obliged to accept the parcel.

6. Exchange and return of goods

In accordance with Section 1829(1) of the Czech Civil Code, the buyer (consumer) has the right to withdraw from the purchase contract within 14 days of receipt and return the goods without giving any reason and without penalty.

The buyer must send goods by registered mail to:

Head of Wonder, Dominik Kosorín
Nademlejnská 1088/18
198 00 Prague 9
Email: info@headofwonder.com
Phone: +420 703 664 699

Cash-on-delivery returns are not accepted.

Returned goods must be in their original condition (not washed, not worn, not stained, not ironed, free of odors, with original labels intact). Include your name and order number inside the package and notify us at info@headofwonder.com.

If returned goods are damaged, worn, or show signs of use, the seller may claim compensation or refuse the return. The seller may offset compensation against the refund amount.

The buyer is responsible for damages caused by unsuitable packaging during transport.

Refunds will be processed once the goods are received and inspected. The buyer bears the cost of return shipping.

7. Order cancellation

Orders may be cancelled free of charge within 24 hours of ordering, provided they have not yet been dispatched.

8. Complaints and warranty

The e-shop www.headofwonder.com is not responsible for goods damaged in transit. Please check the parcel upon delivery and make any claims directly with the courier. If damage is discovered, request a complaint report from the courier and refuse the parcel.

All goods are inspected before shipping. Complaints will be handled individually to your satisfaction and in accordance with Czech law.

We provide a 24-month warranty against manufacturing defects. The warranty covers only manufacturing faults and applies only during the warranty period.

To file a complaint:

1. Notify us at info@headofwonder.com.

2. Send the goods by registered mail to:
   Head of Wonder, Dominik Kosorín
   Nademlejnská 1088/18
   198 00 Prague 9
   Email: info@headofwonder.com
   Phone: +420 703 664 699

3. Include a copy of your purchase receipt.

Complaints will be processed as quickly as possible, no later than 30 days from receipt.

The warranty does not cover:

• Wear and tear from normal use

• Damage from misuse or mechanical damage

• Improper storage

• Improper maintenance or cleaning

Depending on the type of defect, the buyer is entitled to repair, exchange, a discount, or withdrawal from the contract.

9. Out-of-court dispute resolution

Consumer disputes can be resolved out of court by the Czech Trade Inspection Authority (www.coi.cz/adr) or via the EU online dispute resolution platform: http://ec.europa.eu/consumers/odr.

The seller is authorized to sell goods on the basis of a trade license. Supervision is carried out by the relevant trade office and the Czech Trade Inspection Authority.

10. Personal data protection

The protection of personal data is provided in accordance with Czech Act No. 101/2000 Coll.

The buyer agrees to the processing of their personal data (name, address, ID, VAT number, email, phone number) by the seller for the purpose of fulfilling the contract and managing the customer account. Unless the buyer opts out, they also agree to the use of their data for sending information and commercial offers.

The seller may authorize third parties (such as carriers) to process personal data.

Data will be processed indefinitely, electronically or in print.

11. Marketing communication and cookies

The buyer agrees to receive information related to the seller’s goods or services and agrees to the use of cookies. This consent may be withdrawn at any time.

12. Relationship with Shopify

The Head of Wonder store is operated on the Shopify platform, which enables us to provide services. However, all sales and purchases take place directly between you and Head of Wonder. By using our services, you acknowledge that Shopify bears no responsibility for any aspect of sales, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from any claims or liabilities arising from your purchases.

13. Final provisions

Ownership of goods transfers to the buyer upon full payment.

All agreements are governed by the laws of the Czech Republic. If the contract has an international element, the parties agree that Czech law applies. Consumer rights under EU law remain unaffected.

All rights to the website, including layout, photos, graphics, trademarks, and content, belong to the seller. Copying or using the website content without consent is prohibited.

The seller is not liable for errors caused by third-party interference or misuse of the online store.

The contract, including Terms and Conditions, is archived electronically and is not accessible.

The seller may amend these Terms and Conditions. Rights and obligations arising during their validity remain unaffected.

These Terms and Conditions are effective from 1 August 2025.