I need help
Need help with your order? Not sure about sizing? Check out our Frequently Asked Questions below – you’ll find answers to many common questions there. If not, just send us a message at info@headofwonder.com and we’ll be happy to help.
Sizing
All our caps and beanies come in XL size, making them a great choice for anyone who finds regular “one-size-fits-all” too small. They’re designed for a head circumference of 61 cm, but fit well for sizes between 60 and 63 cm.
Frequently Asked Questions (FAQ)
How much is the shipping cost?
In the Czech Republic, orders are delivered via Zásilkovna. Shipping costs depend on the chosen delivery method:
- Zásilkovna (pick-up point): 69 CZK
- Zásilkovna (home delivery): 89 CZK
- Free shipping on orders over 1200 CZK 🚚
How long does delivery take?
We ship orders within two business days. Delivery within the Czech Republic usually takes 1–2 business days after dispatch.
How can I return a purchased item?
Does the cap or beanie you ordered not fit? Need a different style or color? No problem – you can easily return your purchase.
Items can be returned within 14 days of delivery. Please let us know within this period at info@headofwonder.com that you wish to return the goods. Returned items must be new and unworn, with no signs of use. Return shipping costs are not covered by us.
When will I receive my refund?
Once we receive the returned item, our team will check it within a week and confirm your refund. Depending on the payment method used, it may take a few more days for the money to appear in your bank account. Refunds are always issued using the same payment method you chose at checkout (PayPal, credit card, etc.).
Where do you ship from?
We ship all orders from our warehouse in Prague.